Ongoing issue connecting to Prudential Retirement OL-304-A

Question

:s 
 Connection to Prudential 401k account has not worked since Empower took over the servicing.  The report there is nothing wrong on their side but I keep getting the error after they confirmed the account profile is set up correctly in Quicken.

Version R44.27  Q-Delux Build 27.1.44.27

Brian Gross · Answer

The case has been open for some time at Quicken and Prudential.

Quicken Jared · Answer

Hello @Brian Gross,

Thank you for getting back to us to let us know about how things are progressing. I do apologize that this issue is continuing.

If the problem remains after following the troubleshooting steps from the Support Article linked earlier, I recommend reaching out to Quicken Support by making use of this link. They will need to troubleshoot and diagnose this problem in greater detail with the resources and the tools available to them, uniquely.

I hope that this is helpful.

Thank you,

Quicken Jared

Brian Gross · Answer

Thanks Anja,  This did not help me.  The financial organization claims there is no evidence on their end that I am trying to connect, and my web access via the financial institution works fine.  Please escalate.