As of last quicken update, I can no longer log in to Bank of America

jjb56
jjb56 Quicken Windows Subscription Member
edited December 2022 in Download, Add/Update Accounts (Windows)
I discovered that the program removed my previously stored password from the password vault. The program does not accept the password that I use to log onto Bank of America directly. Prior to a few days ago, it did. I tried to re-store my password in the vault, but it is acting as if I am not typing anything - it rejects my password immediately - so fast that it couldn't have had time to consult with the bank. It just tells me that I have to enter a password - not that my password is invalid.

Best Answer

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    Answer ✓
    Have you "reauthorized", which switches to Express Web Connect +?
    Express Web Connect + doesn't use your username and password, as such isn't stored in the Password Vault any more.

Answers

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    Answer ✓
    Have you "reauthorized", which switches to Express Web Connect +?
    Express Web Connect + doesn't use your username and password, as such isn't stored in the Password Vault any more.
  • jjb56
    jjb56 Quicken Windows Subscription Member
    Thank you. That solved it. I should point out that there is no mention of "reauthorize" in any of the menus and I searched help for "express web connect +" and found nothing. I only found the "reauthorize" button by doing a failed login attempt, and I couldn't do it with my actual password because that failed outright as if I'd never entered anything. I had to put in a bogus password before it took me to the error message where "reauthorize" was an option.

    In any event, it's working again, so Thank You.
  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    I'm glad you found the answer.  The reauthorize should have been there as soon as you tried to download transactions, but some people have reported strange behaviors.
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