Prior Reconciliation date showing current reconcilation date

catherinecuris
catherinecuris Quicken Windows Other Member
edited January 2023 in Registers & Transactions (Windows)
In reconciling my account, it is showing a significant amount not cleared, which seems erroneous since I reconcile each month for 20+ years. Additionally, the reconcile details show the prior reconcilation date as the current reconcilation date. the amount deposited and the amount paid are matching the bank statement. How can I fix this? :s

Answers

  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    catherinecuris said:
    In reconciling my account, it is showing a significant amount not cleared, which seems erroneous since I reconcile each month for 20+ years. Additionally, the reconcile details show the prior reconcilation date as the current reconcilation date. the amount deposited and the amount paid are matching the bank statement. How can I fix this? :s
    Hello @catherinecuris,  

    I am sorry about this issue with reconciling accounts. Thank you for inquiring about this here on the Quicken Community.

    First, save a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen. Next, proceed through the instructions provided below, in order, if you haven't already:
    1. Navigate to File
    2. Select Validate and Repair File...
    3. Select Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists. 

    If you are still noticing difficulties after you have attempted those recommendations, you may try the following: 

    1. Navigate to File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Select Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.
    I look forward to hearing about how this works for you. 

    Thank you,

    Quicken Jared 
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