When Updating bills SmartStop Gives an Error Stating my account does not exist.

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Rich Ard
Rich Ard Member ✭✭
edited January 2023 in Paying Bills, Online Billers & Reminders (Windows)
About 2 months ago almost all of my bills stopped updating saying that all but SmartStop are still attempting to connect to update, SmartStop gives an error that the servers is reporting there is no account associated with the bill (calling SmartStop verifies I do in fact have an account). Seems in the last 6 months to a year the entire Bills part of the bills and income tab (or portion of the program) and ceased to work. Only a handful of billers work anymore, and the ones not working are huge companies like AT&T, T-Mobile, Comcast/Xfinity. This section of the program is why i have always used Quicken, as it is i might need to find an alternative due to the ongoing nature of the issues.
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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Many banks and large companies are in the process of making changes to enhance their security and deter hackers. As a side effect, online biller support services and data aggregators like Quicken or Intuit are left by the wayside, no longer able to obtain their data for you.

    To avoid missed or late payments I recommend you logon directly to the biller's website and authorize them to direct debit (aka PAC Draft, Autopay, APS, etc.) the next and all future payments from your checking account or a credit card. (This also applies to making credit card payments) The biller will do all the work for you and make an electronic debit on the due date and you don't have to worry about being late.

    In Quicken unlink the bill and just record a scheduled reminder which does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the payment transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.

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