Error CC-505 Downloading from Capitol One 360

crossle86
crossle86 Quicken Windows Subscription Member ✭✭
edited February 2023 in Errors and Troubleshooting (Windows)
This started a few days ago when several bank accounts would not download and locked quicken to the point I had to kill Q with Task Manager. Now one of those accounts (E*Trade Bank) is working correctly but the Capitol One 360 account now fails displaying the error window, showing the error as CC-505.

Windows 8.1 Quicken R43.14.

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  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    edited January 2023
    crossle86 said:
    This started a few days ago when several bank accounts would not download and locked quicken to the point I had to kill Q with Task Manager. Now one of those accounts (E*Trade Bank) is working correctly but the Capitol One 360 account now fails displaying the error window, showing the error as CC-505.

    Windows 8.1 Quicken R43.14.
    Hello @crossle86,    

    I am sorry to hear about these issues with online banking services. Thank you for looking to the Quicken Community for assistance.

    If this error message remains after 24 hours, I recommend reaching out to Quicken Support - per the instructions in this Support Article - using the link provided here. They will need to document and diagnose this issue in greater detail with the tools and resources available to them.

    I hope that is helpful, and feel free to reach out with any additional questions or concerns. 

    Thank you,

    Quicken Jared 
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