Runtime Error Exception - failure to load image ....

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CHD
CHD Member ✭
edited February 2023 in Errors and Troubleshooting (Windows)
latest update in January 2023 - Quicken Deluxe just keeps crashing .... any idea when this will be fixed or how I can fix it ?

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  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
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    CHD said:
    latest update in January 2023 - Quicken Deluxe just keeps crashing .... any idea when this will be fixed or how I can fix it ?
    Hello @CHD,  

    We are sorry to hear about this problem with runtime exception errors. Thank you for asking about this here on the Quicken Community.

    First, are you making use of any Avast antivirus software? Also, are you able to launch the program successfully, or does it crash before the Quicken window appears? Lastly, have you tried restarting your computer after this happens? You may additionally try uninstalling the Quicken software using the steps listed in this Support Article, then deleting Quicken from the Program Files (x86) folder. You may then reinstall the software after following those steps using the steps listed here.

    I look forward toyour response.

    Thank you,

    Quicken Jared 
  • CHD
    CHD Member ✭
    Options
    As far as I know, I don't use Avast ... my Antivirus is McAffee ... I have have done all the things you mentioned, more than once... the exception shows up the instant the quicken window opens...when I close the exception, the window appears is inaccessible, shaded, and then finally crashes/closes. I can't o or access anything. And if I try to use the properties window rather than open the app to restore a previous version, it says no previous versions are available. Any other suggestions? Or can you send a prior version for me to install?
  • CHD
    CHD Member ✭
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    Here's the exception I get:

    at EO.Internal.vpsi.wxpi.mccq()

    Begin_Block_1
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    System.Exception: Failed to start image manager
    at EO.Internal.vpsi.wxpi.hiva()

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    End_Block_2
  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    Options
    Hello @CHD,   

    We are sorry that this issue is continuing. Thank you for answering my earlier questions about the situation, and for letting us know about your results. 

    Unfortunately, given the nature of this issue, it will be necessary to reach out to Quicken Support. You can do this with the information provided in this link. They will need to document and troubleshoot this issue in greater details with the resources and tools uniquely available to them. I wish that I could provide a resolution from the Quicken Community, but this represents the next necessary step in addressing this issue.

    I hope that this is helpful, and feel free to reach out with any additional questions or concerns. 

    Thank you,

    Quicken Jared 
This discussion has been closed.

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