Credit Card Pmnt: Transfer Categorization Not Working Correctly

I have a credit card account and a checking account in Quicken. I am categorizing individual purchases on my credit card using the standard Quicken spending categories. When I send a payment from my checking account to my credit card, I can see the matching transactions in the two accounts, and I try to categorize both transactions as a transfer using the square bracketed categories, e.g. [bankaccount] (in credit card account) and [credit card] (in banking account). This is all according to standard Quicken practice, as I understand it.

But when I try to do this, here is what happens. I start in the banking account, select the dropdown in the category field, and select the [credit card] transfer category. The transfer category shows up in the banking register, and it looks fine at first. But when I look at the credit card account, I now have two identical payments: one is the original payment that was downloaded and is still uncategorized; the second is a new transaction that was apparently created when I set up the transfer category, and has the linked transfer category [bankaccount]. The second transaction is also uncleared. This means I have one too many payments, and now my balance is screwed up.

It gets worse. Then I try deleting the new transaction on the credit card side. This now deletes the transaction on the bank account side as well, and now my bank account is missing a transaction. When I try to redownload my transactions, it does not bring back the missing transaction and now my bank account balance is screwed up. When I try to manually enter a new transaction, I get it in and try to link it to the remaining credit card transaction using the above procedure. This once again creates a new transaction instead of recognizing the existing one on the credit card side.

I have no words to express my rage when encountering this problem. Somebody please tell me I'm doing it wrong, and then tell me how to do it right.

I would also like to add that there is an additional frustration I have just discovered -- when looking at this message in the window I just typed, I cannot scroll back up and so cannot see the beginning of my message. Please fix that too.