Quicken for Mac: American Express new release not working and stopping all other account downloads

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remyjeremy0726
remyjeremy0726 Member ✭
edited March 2023 in Errors and Troubleshooting (Mac)
I am getting a link to American Express but the "I accept" button is not working at all and I can't get pass this - none of my Chase accounts are downloading either now.
Quicken Deluxe for Mac Version 6.11.3

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  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
    edited February 2023
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    remyjeremy0726 said:
    I am getting a link to American Express but the "I accept" button is not working at all and I can't get pass this - none of my Chase accounts are downloading either now.
    Quicken Deluxe for Mac Version 6.11.3
    Hello @remyjeremy0726, 

    We are sorry about this problem with online banking services. Thank you for talking with us about this here on the Quicken Community. 

    Given the nature of the issue, and the financial institutions involved, I recommend reaching out to Quicken Support. You can do this with the information provided in this link. They will need to work with you in order to troubleshoot and diagnose this issue in greater detail with the tools and resources available to them, uniquely. I do wish that we could provide more advice from the Quicken Community, but Support's help will be necessary in this situation.

    I hope that is helpful, and feel free to reach out with any additional questions or concerns.

    Thank you,

    Quicken Jared 
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