The biller BlueCross BlueShield never connects, never updates

Options
Larry4
Larry4 Member ✭✭✭
edited March 2023 in Paying Bills, Online Billers & Reminders (Windows)
Since Jan 1 Quicken has ceased retrieving the bill information for biller BlueCross BlueShield of Texas.  It says "we're working on linking BlueCross BlueShield of Texas.  We'll let you know if we need anything else."  But it never connects.  There is a "Fix It" button on the biller, when clicked it says they are working on it and to allow 1-2 days.  I've retried it weekly for 6 weeks, removed it and added it back 3 times.  Support had me add it without removing the existing biller which simply creates a duplicate biller which has the same issue.  I can pay the biller after getting the amount and date manually.  Anyone else having this issue with BCBS?
Tagged:

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Options

    Be sure to avoid late fees and penalty interest rates

    Are you about to be late with making your bill payment due to problems or unexpected delays in Quicken Bill Manager (Quick Pay or Check Pay) that cannot be resolved in a timely fashion?

    Due to the complexity of the matter it can take apparently forever to identify and fix a problem. While you're fighting the Bill Manager windmill, waiting for the problems to be resolved, to avoid missed or late payments I recommend you logon directly to the biller's website and authorize them to direct debit (aka PAC Draft, Autopay, APS, etc.) the next and all future payments from your checking account or a credit card. The biller's computer system will do all the work for you to make an electronic debit on the due date and you don't have to worry about being late.

    In Quicken unlink the bill and just record a scheduled reminder which does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the payment transactions. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.

  • Larry4
    Larry4 Member ✭✭✭
    Options
    thanks, what I'm looking for with the question is other users who have also noticed this newly introduced defect with BCBS.
This discussion has been closed.

Categories