Old Transactions Download into Bank of America Accounts

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System
System Member admin
edited March 2023 in Download, Add/Update Accounts (Windows)
This discussion was created from comments split from: Bank of America transactions not updating 2/22/23.

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  • bbuckley
    bbuckley Member ✭✭
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    My BofA accounts are downloading OLD transactions and then when I use a backup file to try to correct no transactions are being downloaded. Is this a BofA issue or a Quicken issue?
  • Quicken Jared
    Quicken Jared Alumni ✭✭✭✭
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    bbuckley said:
    My BofA accounts are downloading OLD transactions and then when I use a backup file to try to correct no transactions are being downloaded. Is this a BofA issue or a Quicken issue?
    Hello @bbuckley,   

    We are sorry about this issue with online banking services, and outdated transactions being downloaded. Thank you for asking about this here on the Quicken Community. 

    Unfortunately, given the nature of this issue, and the financial institution involved, I recommend reaching out to Quicken Support. You can do this with the information provided in this link. They will need to work with you in order to troubleshoot and diagnose this issue in greater detail with the tools and resources available to them, uniquely. I do wish that we could provide more advice from the Quicken Community, but Support's help will be necessary in this situation.

    I hope that is helpful, and feel free to reach out with any additional questions or concerns.

    Thank you,

    Quicken Jared 
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