If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it. This issue may have to be escalated to higher support levels.
Quicken Support:
- To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
- Support is only available during posted hours of operation
- The phone number can be found at the support website.
- To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
- If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
- Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
- Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.
It appears that there is an open Alert regarding this issue,
and a couple of recent discussions on the same matter.
If you haven't done so already, contact Quicken Support on the phone during posted hours of operation
They need to review your download log files to determine the exact cause and what needs to be done to resolve the matter.
You might also want to contact your bank's upper management to report the problem and express your displeasure.
When multiple users have the same problem, there could well be a problem with the bank having made a change to disallow data aggregators like Quicken, Intuit, etc. Depending on how they implement this, all sorts of different problems may manifest themselves. But they should have informed their customers of such changes in letters, emails or message popups on their website.
A letter to the office of the bank's president might give you something more than just “crickets”. It might make someone aware that there is an issue and that might get the ball rolling towards a solution.
