Citi transactions not downloading

easygoer
easygoer Quicken Windows Subscription Member
edited May 2023 in Download, Add/Update Accounts (Windows)

This is very frustrating. I have 4 Citi accounts including Citi Costco credit card and none of them is downloading any transactions. One step update seems to log on fine and complete the update but no transactions are downloaded. I have tried the fix by deactivating online services, closing Quicken reactivating and reassociating the accounts but no luck. I am paying more than $100/year for this subscription and this is very annoying to the say the least.

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Comments

  • easygoer
    easygoer Quicken Windows Subscription Member

    Seems like I needed to log in to the website before the transactions would download. Working OK now.

  • dsmith5010
    dsmith5010 Quicken Windows Subscription Member ✭✭✭
    It's actually been a year now. I think it's an issue with 2 factor authentication. If I disable it on Citi, the sync works. However, then I have to remember to re-enable it. I've been a Quicken user for more than 20 years, and I have 5 Citi accounts. It's troubling that Quicken doesn't seem to care about this issue or rushing to compensating anyone for the crippled capability. It's also troubling that Quicken closes these Citibank discussions while they're still having issues.
  • mikeweberatl
    mikeweberatl Member ✭✭✭✭

    Same problem. l logged into the website and apparently they decided I needed to reset my password. After going through that process and updating the password in Quicken, everything is downloading again.

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