nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Empower 401K Downloads

henryleigh

I have been trying to download recent transactions and security prices to Quicken using the "Quicken QFX" option in the transaction sections of the Empower 401K Plan.
However, this option is not working. A message saying there are no transactions available, or the app just sits "thinking" is all I get.
I know there are transactions available that I would like to download and/or security prices.

Find more posts tagged with

Accepted answers

Mark1104

@tjwo - see my post above... ETA no earlier than Feb for Empower to fix.

All comments

kcrannell

Can't wait to migrate my 401k away from them at the first opportunity. High fees, poor tools, constant attempts to aggregate my accounts with them without resolving issues. No thank you. Reminds me of Ocwen mortgage…

Eric

Found another bug. The link for Transaction History TYPE Distribution does not return anything. You get blank screen for a while, then "No results found". Every other TYPE of transaction history appears to work just fine. Sigh. Now I can't even manually enter all the transactions. Yeah, I contacted them. They suggest cleaning the browser cache. LOL.

Mark1104

@eric -what transaction detail are you expecting beyond cash and taxes withheld? Am I missing something? that isn't available under Statements and Documents?

p.s. this isn't a QUicken issue

Eric

I expect to see a list of securities sold, price, and amount to cover the distribution amount? There is not transaction level details in any statements or documents. Agreed that this is not a Quicken issue. This entire thread is not about a quicken issue. Just adding to Empower bashing.

Eric

OK, I've found a work-around, sort of…if you can accept just the balance of the account, instead of transactions. I'm OK with that, for now, until the problem is fixed and QFX returns. I made a new account with Great-West IRA. It only supports "Simple Investment Tracking". My Empower login credentials work. I can only get the account balance, as Cash (!) . But, it'll do for now.

Zack Howell

> @Eric said:
> OK, I've found a work-around, sort of…if you can accept just the balance of the account, instead of transactions. I'm OK with that, for now, until the problem is fixed and QFX returns. I made a new account with Great-West IRA. It only supports "Simple Investment Tracking". My Empower login credentials work. I can only get the account balance, as Cash (!) . But, it'll do for now.

Hi Eric, could you elaborate and/or share the details on how you did this? Did you actually create a new account with Great-West / Empower or did you just create a new account inside of Quicken? Thank you.

Eric

A new account within Quicken. Unfortunately, it stopped working after a few days - server refused to connect. So I have given up on that.

Askew

Empower's Quicken QFX download is available again under Transaction History as of today (wasn't there yesterday). Works too, was able to download all the historical data I needed.

tjwo

Same here downloaded and updated my Empower account in Quicken. Confirmed Apr 24.

sdl

I was excited, but I did not see it available as of 1pm CT 4/24. I will hope it was maybe just avail for a few, and/or will migrate out further as positive feedback comes in from users. Crossing fingers.

Don Bartenstein

https://community.quicken.com/discussion/comment/20357073#Comment_20357073

For me it is right where it always was before:

sdl

Thanks , but not there.

GW.png

Eric

https://community.quicken.com/discussion/comment/20357075#Comment_20357075

Yup, same here.

WRW60120

Yes, it appeared for me as well . . .

Screen Shot 2023-04-24 at 5.27.08 PM.png

Lee Rogers

Hooray, works for me too

Don Bartenstein

Was it a coincidence that, after I finished importing 5 months worth of Empower transactions via QFX, all of my One Step Update links had to be reset with Quicken's new authentication protocols….

KAJDesign

my Q4 2022 statement downloaded just fine and matched. Anyone having problem with the Q1 2023 statement import? Looks like there are amounts defaulting to $0. As a result the import isn't matching my statement

Don Bartenstein

https://community.quicken.com/discussion/comment/20357279#Comment_20357279

Mine imported OK, but it fudged the price for 4/23 which I didn't notice right away and was wondering why I showed a -12K balance mismacth with the web site…. Spent an hour looking for missing transacitons until I noticed it.

djtobin

The QFX link on Empower has returned for me as well.

For those running into issues with the balance not matching, the trick for me has been to go under the account settings in Quicken and check the box that says "Contains no cash transactions".

Don Bartenstein

https://community.quicken.com/discussion/comment/20357411#Comment_20357411

In my case, I do have biweekly cash going into Empower from my paycheck. How would this switch affect that?

AnPann

> @Don Bartenstein said:
> Was it a coincidence that, after I finished importing 5 months worth of Empower transactions via QFX, all of my One Step Update links had to be reset with Quicken's new authentication protocols….

I also had to redo some of my accounts even though I did not enable Empower again yet. So probably a coincidence.

DNelz

> @Don Bartenstein said:
> In my case, I do have biweekly cash going into Empower from my paycheck. How would this switch affect that?

I enter a payment/deposit type transaction and call it Contribution for the amount from my paycheck to offset the cash buy transactions.

Mark1104

I do the same thing

Don Bartenstein

https://community.quicken.com/discussion/comment/20358064#Comment_20358064

Ah, I do that as well. That's why I was wondering about the switch, as I had never played with it before.