ALLY - not able to update

Jaguthin
Jaguthin Quicken Windows Subscription Unconfirmed, Member
edited June 2023 in Errors and Troubleshooting (Windows)

The accounts in ally download fine but I am unable to add any new ones. If I try to connect to ally I get and error about not being able to connect to quicken servers. This has been going on for several weeks now.

Comments

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭

    The accounts in ally download fine but I am unable to add any new ones.

    just to clarify - do you mean that Ally downloads with One Step Update just fine,
    BUT…. you can not get the Add Account to work for adding any new accounts - ?

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Please try this:
    Shut down your PC. Reboot your Internet router.
    Once Windows has been restarted, start Quicken and
    • Go to Edit / Preferences / Quicken ID & Cloud Accounts
    • Click the "Sign in as a different user" link on the right side.
    • Sign out, then sign back in to your Quicken account using your existing Quicken ID.

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