Issues Downloading from Tangerine

AZSnowbird8038
AZSnowbird8038 Quicken Canada Subscription Unconfirmed ✭✭
edited March 2024 in All Things Canadian (Windows)

We are using Quicken Canada on a Windows 11 PC.

When we're logged into Tangerine Bank and select download with the option download all transactions since last download, the download creates a file but when you double click it, no transactions show in Quicken and no error messages appear. In order to download Tangerine transactions for posting, one has to download using a date range.

Is there something we need to clear or rectify in Quicken or is this a known Quicken issue with Tangerine?

Thanks.

Comments

  • Arctic Hare
    Arctic Hare Quicken Windows Subscription SuperUser ✭✭✭✭
    https://community.quicken.com/discussion/7947051/issues-downloading-from-tangerine

    What type of file are you downloading? QFX or CSV?

    Have you tried creating a brand new Quicken file and testing the behaviour in the new file? This can be a helpful troubleshooting step.

    BTW, Tangerine is notorious for not working well with Quicken. Changing financial institutions will give you a better experience in Quicken.

  • AZSnowbird8038
    AZSnowbird8038 Quicken Canada Subscription Unconfirmed ✭✭

    Downloading a QFX file.

  • tobyirish
    tobyirish Quicken Canada Subscription Member

    This is not new. I have been using the date range for a long time (many months).

  • Arctic Hare
    Arctic Hare Quicken Windows Subscription SuperUser ✭✭✭✭

    Have you tried creating a brand new Quicken file and testing the behaviour in the new file? This can be a helpful troubleshooting step.

This discussion has been closed.

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