Crashes when setting up new account

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suz6557
suz6557 Member ✭
edited March 26 in Download, Add/Update Accounts (Windows)

Been trying for MONTHS to set up my FirstBank of Colorado account. It was working fine in November and suddenly in Dec starting giving error messages. I send the crash reports to Quicken and nothing ever changes. I give it my login credentials, quicken says my bank requires me to change my password (they say they do not), I plug in a new password, it logs in to FirstBank, shows my accounts, I tell it to add the accounts, it asks for the new password AGAIN and it crashes.

I have tried changing the name of the cloud file name (as others have suggested) and have turned off the cloud syncing as others have suggested. Nothing works.

I've been a quicken user for over 20 years. Never have I been so frustrated with them.

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:
    - To contact Quicken Support, please use this link only:
    https://www.quicken.com/support#contact-support and select Chat or Phone support.
    - Support is only available during posted hours of operation
    - The phone number can be found at the support website.
    - To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
    See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
    - If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
    - Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    - Unlike other so-called "Quicken support providers" demanding fees for their service, the real Quicken Support is free for all currently supported versions.

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