TD Bank OL-220-a

Question

For the past 2 days, I'm receiving the OL-220-a error when attempting One Step Update to my checking account at TD Bank!

Resetting the account failed!

I understand that TD Bank is changing from EWC to EWC+, but my Direct Connect connection should not be affected!

There are no recent issues in the Community discussing my problem, so I assume it's on my end!!

What should I do to resolve this problem??

Quicken Anja · Answer

Hello @BillyDick,

Please take a moment to review the error-specific guidance found in this support article regarding error OL-220.

As stated at the bottom of the article, you will need to contact the financial insitution directly for further assistance:

* Direct Connect - You will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary.

We apologize for any inconvenience! Thank you.