How do we see status of a support ticket?

rogerg
rogerg Member ✭✭
edited July 2024 in Errors and Troubleshooting (Windows)

I opened a ticket, #11096961 regarding Quicken fields being too short to hold Coinbase keys. Things have changed and I cannot find a way to get the status of that ticket without calling in.

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Not here. We're other users and don't have access to that info. You need to contact Q Support via the link at the top of this page.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • rogerg
    rogerg Member ✭✭
    edited June 2024

    Yes, I've done that. It appears that they only want us to make a phone call. When I talk with the people on Chat, they are unaware of a ticket and cannot provide a status. They are willing to open a new ticket - to get the status of an existing ticket!?!

    I am asking if anyone in the community knows the webpage that I don't know, someone place online that shows status of your tickets?

This discussion has been closed.

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