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    • The online backup being offered is only for version that is after the one I have. The update says th

    Member ✭✭
    edited January 2 in Errors and Troubleshooting (Windows)

    The online backup being offered is only for version that is after the one I have. The update says that the version I have is the latest on. I paid for a service that is not actually available for my version. What is going on?

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    Best Answer

    • Member ✭✭
      Answer ✓

      No hurry really. Just seems to me that Quicken is Quirky to mess with customers in this way…

      Thank you for clarifying.

    Answers

    • Quicken Windows Subscription SuperUser ✭✭✭✭✭

      What version do you actually have installed? (click Help / About Quicken). You should be on R 60.14

      Did you follow the "Get Started" link in the dialog which usually starts a backup process (press CTRL-B)

      AFAIK, you need to register for the Online Backup process and carefully follow instructions before you can begin using it.

    • Member ✭✭

      I have R59.35. The ere is apparently no update when I check for updates. Says that "You already have the latest version.) Using Windows 11.

    • Quicken Windows Subscription SuperUser ✭✭✭✭✭

      If you're in a hurry to update, please go to https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to download and install the Manual Patch file for R 60.14. It's been made available there already.

    • Member ✭✭
      Answer ✓

      No hurry really. Just seems to me that Quicken is Quirky to mess with customers in this way…

      Thank you for clarifying.

    This discussion has been closed.

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