Quicken Deluxe 2015

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Quicken Windows Other Member
edited January 7 in Installing and Updating (Windows)

I have been using this product without any issues at all. I installed on a new laptop win 11. I restored the backup file from old PC. It takes my password but asks me for an Intuit user and password. I don’t think I ever had one but created it. The error I get is “an unknown error occurred. Please try to connect later”. Never had issues doing this before. Any help would be appreciated.

Dave

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Best Answer

  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓

    See this thread on installing QW2014-2017 on a different computer. The overall thread is quite lengthy, but I do believe the post that the link points to might be what you need to follow: Hopefully, the computer that you were using Q on is still up and running to get the files needed.

    https://community.quicken.com/discussion/comment/20296426/#Comment_20296426

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

Answers

  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓

    See this thread on installing QW2014-2017 on a different computer. The overall thread is quite lengthy, but I do believe the post that the link points to might be what you need to follow: Hopefully, the computer that you were using Q on is still up and running to get the files needed.

    https://community.quicken.com/discussion/comment/20296426/#Comment_20296426

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Quicken Windows Other Member

    Splasher thanks for your help.

    I got it working. I replaced the Quicken folder from C:\ProgramData\Intuit on my old machine to my Windows 11 laptop, same folder and I was able to login. I had also moved any Quicken files that were in the document\quicken folder before but not sure if that mattered.

  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited December 2024

    Glad to hear it worked for you. For future potential use, I would make a copy of that folder on some removable media in case your current harddrive died without a good backup of the whole thing.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Quicken Windows Other Member

    good point!!


    thx

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