Investment Prices

Jmansdad
Jmansdad Quicken Windows Subscription Member ✭✭✭
edited March 2025 in Errors and Troubleshooting (Windows)

I am running Q Premier R54.16. When I attempt to update my security prices, Q is crashing. I have already run a repair of the pricing history to no affect.

Answers

  • Jmansdad
    Jmansdad Quicken Windows Subscription Member ✭✭✭

    It is presently 2:41pm. My last update is from 9:56am.

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20476304#Comment_20476304

    This isn't "chat". If you need to contact Quicken Support, you can do that here:

    Official Quicken® Support - Phone, Chat, or Community

    Note, that for a crash, other than maybe suggesting running Validate and Repair, there probably isn't much anyone here can suggest.

  • q_lurker
    q_lurker Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Are you asking for real-time quotes? That has been a problem some users. Try turning that option off. (Edit / Preferences / Investments).

  • Jmansdad
    Jmansdad Quicken Windows Subscription Member ✭✭✭

    Real-Time Quotes was off.

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭

    Actually, now that I think more about this, I can suggest a couple of things.

    One would be try creating a copy and see if it happens in it with:

    File → Copy or Backup File → Create a copy or template

    That will create a data file where the online services are deactivated, but you should still be able to try downloading quotes and see if it still crashes.

    If it does, I would suspect it has something to do with a corrupted security. Running Validate and Repair is the only possible "easy fix" for it.

    Trying it in a new data file might give some clues.

    If this is recent then you can try going to a backup and maybe rolling back to an older version of Quicken to see if that is the problem.

    You can get the old patch release installs from here:

    Reinstalling and patching your Quicken Subscription version after your membership has expired | Quicken

This discussion has been closed.

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