I updated my password, but it I still get an error

Permutations
Permutations Quicken Windows Subscription Member ✭✭
edited April 13 in Download, Add/Update Accounts (Windows)

I changed my CitiBusiness Online password (they made me do it). When I downloaded transactions, Quicken asked if I'd changed the password for this account. I said yes, and entered the new information. Quicken said "Success". I tried to update again and got the same error. This time I clicked the "Fix It" button. Again it said "Success". Again I tried to download transactions, and got the same error.

How do I fix this??

Best Answer

  • Permutations
    Permutations Quicken Windows Subscription Member ✭✭
    Answer ✓

    I was able to fix that, too, by deleting the name of the financial institution.

    So the answer to my first question is "reset the account".

Answers

  • Permutations
    Permutations Quicken Windows Subscription Member ✭✭

    Ugh - I fixed this problem and created another. I reset the Business Checking account. But it also found two personal accounts (Checking and Checking Plus) and I let them add them. It screwed that up. I deactivated the Checking Plus (it never gets that right anymore) and tried to reset Personal Checking, but it keeps trying to log into CitiBusiness, and that's wrong. I don't know how to reset the institution.

  • Permutations
    Permutations Quicken Windows Subscription Member ✭✭
    Answer ✓

    I was able to fix that, too, by deleting the name of the financial institution.

    So the answer to my first question is "reset the account".

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