How do I include a screen shot with "Report a Problem..."?

CaliQkn Quicken Windows Subscription Member ✭✭✭✭

April 14 edited May 15 in Errors and Troubleshooting (Windows)

I cannot see a way to include screen shots when sending a "Report a problem to Quicken Support. It defaults to a screen shot of the current screen, but there doesn't seem to be a way to change it or add to it.

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Best Answer

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  Rocket J Squirrel Quicken Windows Subscription SuperUser ✭✭✭✭✭

  April 14 Answer ✓

  Click the blue "Attach additional files…" button.

  Note that the resulting file chooser will default to text files and you'll have to change it to image files.

  Un-check the "Include screenshot" to get rid of that from your report.

  Quicken user since version 2 for DOS, as of 2025 using QWin Premier (US) on Win10 Pro & Win11 Pro on 2 PCs.

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Answers

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  Rocket J Squirrel Quicken Windows Subscription SuperUser ✭✭✭✭✭

  April 14 Answer ✓

  Click the blue "Attach additional files…" button.

  Note that the resulting file chooser will default to text files and you'll have to change it to image files.

  Un-check the "Include screenshot" to get rid of that from your report.

  Quicken user since version 2 for DOS, as of 2025 using QWin Premier (US) on Win10 Pro & Win11 Pro on 2 PCs.

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  CaliQkn Quicken Windows Subscription Member ✭✭✭✭

  April 14

  @Rocket J Squirrel - Thanks! I didn't see that you could change the file type from txt to jpg.

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