I receive “needs attention” for ALL my accounts when updating

agentry338
agentry338 Quicken Windows Subscription Member ✭✭✭
edited June 17 in Download, Add/Update Accounts (Windows)

All my accounts updated properly yesterday. Today I receive “Needs Your Attention” for ALL accounts. The error is
“CC-800 | 2 accounts

It appears one or more account(s) at … have been deleted. This could happen if you have restored from a backup file. You must add the account(s) to Quicken again. Select Fix it to resolve this error. For more information see the FAQ.”

Exact same error for all accounts. I was unable to add them again as suggested on the “fix it”.

Comments

  • agentry338
    agentry338 Quicken Windows Subscription Member ✭✭✭

    I tried a reset on each account (as suggested) and that fixed most of the accounts. Unfortunately I was not able to reset 4 of the Chase accounts because my old PC is not at a version that Chase requires for website access. So I was unable to re-authorize downloads. This has never been a problem since the access was setup in the past. I have no idea what the failure in Quicken was that required me to do all these resets.

  • agentry338
    agentry338 Quicken Windows Subscription Member ✭✭✭

    Even though some of the accounts were reset and update working under Windows, when I sync to the cloud and access via IOS app the account errors reappear.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20490252#Comment_20490252

    What internet browser do you use?

    I have a similar problem with Chase and always need to switch from Edge to the Firefox browser to be able to logon to Chase.

    If I need to logon to Chase from within Quicken, I need to first define Firefox as the default browser, to make the Quicken authorization procedure succeed.
    Do the same and, when done, redefine your regular browser as the default browser.

  • agentry338
    agentry338 Quicken Windows Subscription Member ✭✭✭

    Thank you so much for Firefox tip. That allowed me to re-authorize my Chase accounts.

    Now I need to find out why the accounts I reset yesterday are getting the CC-800 errors again. At least I know (with the excellent help from you) I can authorize Chase accounts. 👏

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Are you still having CC-800 problems with your banks except Chase?
    For me, the problem went away after running Fix It once for each bank … so far, so good …

  • agentry338
    agentry338 Quicken Windows Subscription Member ✭✭✭
    edited May 16

    Yes - all my bank updates failed again yesterday after working properly for a couple of days after doing “Add Account” as suggested by support to Fix the errors. This annoying cycle of correcting the errors, working for a day or two and than failing again is quite annoying.

    Support asked for screenshots which I sent them. Going to wait to correct these latest errors.

This discussion has been closed.

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