TD Bank Accounts Not Updating

Karen04
Karen04 Quicken Windows Subscription Member ✭✭
edited August 10 in Download, Add/Update Accounts (Windows)

Hi. My TD Bank accounts aren't updating. It goes through the sync process but no transactions are downloaded. I do not get an error message. Please advise. Thank you.

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Karen04,

    Thanks for reaching out and letting us know about this issue.

    I checked your account on our end, and there are no internal errors currently occurring for your TD Bank accounts.

    To help us better understand what might be happening, could you please provide the following details?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g., OneDrive, Dropbox, USB, etc.)?
    • Have you attempted any troubleshooting steps so far? If so, what were they?
    • Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
    • Do you have any antivirus or malware protection software running that might interfere with Quicken? Have you tried temporarily disabling it to see if that helps?
    • When did this issue first start occurring?
    • Were there any significant changes to your system or software before the issue began (such as updates or new installations)?

    In the meantime, we also recommend reviewing and following the steps in this support article.

    Looking forward to your response!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Vincent M
    Vincent M Quicken Windows Subscription Member ✭✭

    I'm having the same issue.

    image.png

    to the steps above:

    -file is stored locally.

    -deactivated all accounts. Cannot reactivate them.

    -No VPN

    -not impact deactivating antivirus

    -issue first start occurring last 36 hours

    -no significant changes to my system or software

    Any suggestions?

  • [Deleted User]
    [Deleted User]

    @Vincent M have you tried going on to the website noted in the message? If so, did it give any insight to what the issue might be?

  • Karen04
    Karen04 Quicken Windows Subscription Member ✭✭

    Hi Anja,

    This issue started a few days ago. To answer your questions:

    1. My data is stored locally.
    2. I have deactivated the accounts (several times) and reactivated. Quicken finds them successfully, but is still not downloading transactions. I've also checked to see that the connection is authorized at TD.
    3. No VPN use.
    4. Yes, I have antivirus software, but it's never interfered before… and all my other accounts are downloading as usual. It's just TD Bank that doesn't.
    5. I'm not aware of any significant updates, but the antivirus updates regularly as does Windows.

    Karen

  • Karen04
    Karen04 Quicken Windows Subscription Member ✭✭

    Do you have any updates? I'm still having the issue!!!!

  • Quicken Anja
    Quicken Anja Moderator mod

    @Karen04 Thank you for following up, though I apologize for the delay.

    After reviewing your account, we’re not seeing any internal errors on our end. To start troubleshooting, please review and follow the steps outlined in this support article.

    Let us know how it goes!

    -Quicken Anja
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