Online Backup says it will renew on June 9, 2025, but still hasn't. I can't access my backups.

MatthewMeToo
MatthewMeToo Quicken Mac Subscription Member
edited August 12 in File Conversion and Backup (Mac)

I recently bought a renewal code for Quicken Classic and activated it on June 9, 2025. That subscription says it expires June 9, 2026, but it is now July 10, and my online backup subscription still says that it will renew June 9, 2025.

When I cancel the online backup and try to sign up again, it says:

"Cannot purchase Add on again"
"You already have this add-on."
"Error code STACK011"

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Answers

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta

    I'm confused about your description of your renewal. Did you purchase from Quicken directly (e.g. on the Quicken.com website)? I'm thinking not, because you mentioned a renewal code, which I'm thinking means you purchased a retail package (physical box or download). A renewal of your Quicken Classic subscription covers the program, but not the Online Backup subscription, which is separate. Do you have an active credit card set up for payment on Quicken.com for your Online Backup subscription?

    Quicken Mac Subscription • Quicken user since 1993
  • MatthewMeToo
    MatthewMeToo Quicken Mac Subscription Member
    edited July 11

    My payment method is Paypal, but I don't think that's the issue. It's not even trying to reset the subscription, so it never asks for payment.

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta

    You didn’t answer any of my questions, so I’m afraid I don’t understand what exactly you have done so far.

    Quicken Mac Subscription • Quicken user since 1993
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