Getting an invalid postal code when I attempt to make a payment.

DerekCl · July 12

I'm a current Quick Classic user. I am attempting to get my daughter to use the software. I got her to sign up today, however when we attempted to pay for a subscription the payment page would not accept her postal code. Of course I did a number of Google searches and it seems that I'm not the only one with this error. In fact by the dates on some of the inquires it seems that the problem has been around for several years. I tried to call the support line, but they are open on week days only. Does anyone have a solution to this problem?

NotACPA · July 12

You're showing that you use QCan, is that correct? Are you trying to input a CDN Postal Code or a US Zip Code?

And, that code isn't really used for anything … so just input anything that works.

I frequently tell non-US users of Q, who have QUS, to input the address and zip of their country's embassy in Washington, DC.

DerekCl · July 12

I have been using QCan for quite some time and I renew my subscription every year automatically. The problem I'm having is a new subscription on my daughters windows machine. We get all the purchase information in but when we get to the selection of the Continue button and invalid zip code or postal code message appears under the zip/postal code window. I did see your suggestion about using any valid zip code so I tried one, but it didn't work..same error.

[Deleted User] · July 12

@DerekCl is your daughter using the Canadian or US version of Quicken? Either case, make sure you are using the correct URL for the purchase.

DerekCl · July 12

She is using or trying to use the Canadian version. https://www.quicken.com/canada/

Is that correct?

[Deleted User] · July 12

@DerekCl I took a look at the URL and it does seem correct.

It’s surprising this hasn’t been resolved, especially since the issue dates back several years. Here are some things to try -

Entering your postal code with a space (such as K1A 0B1 ).
Using a U.S. ZIP code (such as 20001 or 94025).
Contacting Quicken Support to process the order manually.

DerekCl · July 12

I was surprised as well. Funny if they don't use the zip/PC box it would seem that removing it from the "required" list would be simple. So although I'd tried your suggestions I tried again and finally it worked. I cleared all the fields and then tried 20001 and it worked. However I have no idea if I have the Canadian version or not. I thought since I was on the quicken.com/canada site that I was looking at Canadian prices. When I got the payment through it was converted to US$. I guess I'll have to give them a call on Monday. Thanks for your help.

[Deleted User] · July 12

@DerekCl even though you were able to bypass the ZIP Code issue, I agree that it would be safest to contact Quicken Support, especially when your order was converted to US dollars.

It seems like even though you are using the Canadian URL, you are being redirected to the US URL. It's almost like Quicken thinks the computer you are using to make the order is located in the US.

DerekCl · July 12

That's what I was thinking as well. No VPN active so hopefully things will be cleared up Monday. Thanks again for your help.

DerekCl · July 12

So last thing. I went over to my daughters place to talk her through the basics of Quicken. She logged into her account and downloaded the software, launched it and quickly found out that it's a US version. We knew this because the banks available were all US banks. What we ended up doing was shut everything down and logged back on and made sure we were on the Canadian site, there's a Canadian flag beside Quicken at the top. We then went into her subscriptions and clicked on manage. We were able to then select a version, constantly looking to make sure we hadn't been rerouted. When it came to purchasing the software we didn't have to enter any address or postal code because her card was already in her profile from the first purchase. Downloaded the software. The first launch asked if we wanted the US or Canadian version..hadn't happend before. We clicked on Canada and we were off to the races. BTW when I purchased the first, as it turned out US version, her profile had us in Washington DC. I expect that's because of the 20001 zip. That's it she's now doing Quicken stuff. Thanks again. Now I have to remember to call to see if I can get some money back.

NotACPA · July 12

Contact Q Support, via the link at the top of this page. There's a 30-day, no questions asked, refund policy. The 30 days started on the date of the purchase of the US product.

BUT, it's possible, if you're outside that 30-day window, that you'll get a grace period because of the download error. No promises, but it's possible.

Getting an invalid postal code when I attempt to make a payment.

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