Check Pay on Citibank

pdmccalla
pdmccalla Quicken Windows Subscription Member
edited August 2025 in Paying Bills, Online Billers & Reminders (Windows)

I can no longer use Check Pay for my Citibank account. I have used it previously for over 1 year. For the several weeks, Check Pay is not available, only Quick Pay. When I click on Check Pay it says no account has been enabled (even though it has been enabled in the past). It then asks me to pick an account to enable and when I select the same account that has been enabled before it says "Could not enable account for Check Pay". Is there a way to resolve this issue?

Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Try "Review and Repair Payment Accounts".
    You can find this function by going to the Bills, Income & Transfers tab and click the Settings gear icon.
    Select Review and Repair to open a popup display.
    Select Review and Repair Payment Accounts from the popup.

  • pdmccalla
    pdmccalla Quicken Windows Subscription Member

    I tried this and it says the accounts are synced, but still does not work.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    If you haven't done so already, I'd say it's time to contact Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

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