can't add account

Neepane
Neepane Quicken Windows Subscription Member
edited August 16 in Download, Add/Update Accounts (Windows)

I can not add accounts. Tried to add 2 new credit cards to list of accounts, and it freezes up. I have tried over and over. have to close through control/alt-delete to close program. Have done many times. same thing.

I believe there is a bug. can anyone help.

ken wertzberger

Answers

  • [Deleted User]
    [Deleted User]

    @Neepane what version of Quicken are you using? Click on Help → About Quicken.

    Also, what troubleshooting steps, if any, have you tried so far?

  • bobdunnfamily
    bobdunnfamily Quicken Windows Subscription Member

    Having the same problem but doesn't lock up just says "Quicken cannot complete Try later"

    Using R63.22

  • bobdunnfamily
    bobdunnfamily Quicken Windows Subscription Member

    I tried re-installing Quicken. Same problem

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @bob@dunnfamily.ca If you want help, you'll need to answer the questions that @CaliQkn asked earlier in this thread.

    We're other users … not mind-readers.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • bobdunnfamily
    bobdunnfamily Quicken Windows Subscription Member

    Solved problem with this from Quicken support

    To resolve this issue

    First, wait one hour. Then, sign out of Quicken and sign back in:

    1. Go to Edit > Preferences > Quicken ID & Cloud Accounts.
    2. Click Sign in as a different user.
    3. Type "yes" to confirm and click Sign Out.
    4. After you sign out, sign back in with the same Quicken ID.
    5. Attempt to add your account again.

    If the issue persists

    If the steps above do not resolve the issue, please contact Quicken Support.

This discussion has been closed.

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