Quicken Closes Unresolved Error Rather Than Fix It - BYDDF

On June 11, 2025, I posted a detailed discussion titled “Incorrect Stock Split for BYDDF”. Instead of resolving the issue or even responding, Quicken elevated support simply closed the discussion, preventing any further follow-up or community input.

As I explained in that post (reposted below), Quicken’s data feed mishandled BYD Company Ltd.’s corporate actions—confusing two distinct securities:

• BYDDF (Class H shares, OTC)
• BYDDY (ADR)

Quicken’s feed incorrectly applied a stock split on June 10, 2025, based on the ex-dividend date, even though the shares were not payable until July 29, 2025. This is a basic mistake when handling OTC securities and ADR dividend equivalents. Yesterday was the payable date for BYDDF (highlighted screenshot), but Quicken's corrupted data feed did not download the action.

The error remains unresolved.

Even worse, Quicken Support closed the original discussion thread, [Removed - Speculation/Rant].

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FOR REFERENCE, I'VE PASTED BELOW MY LAST COMMENT FROM THE ORIGINAL FULL POST.

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"After further research, I wanted to share a second issue I’ve observed with Quicken’s data feed regarding BYD Company Limited (BYD) and its two U.S.-traded share classes. These share classes represent the same company, but trade separately and should be treated as distinct securities:

• BYDDF – Class H shares (OTC) (CUSIP: Y1023R104)
• BYDDY – ADR shares (CUSIP: 05606L100)

What Happened – Two Stock Dividends

• BYDDF (Class H) declared a 3-for-1 stock dividend, with a record date of June 11, 2025, and a payable date of July 29, 2025. Shareholders will receive 2 additional shares for each 1 held, for a total of 3. (Source: Attached BNY Investor Disclosure)
• BYDDY (ADR) declared a similar corporate action — but because the ADR ratio is changing from 1 ADR = 2 shares to 1 ADR = 1 share, holders will effectively receive a 6-for-1 distribution (5 additional ADRs for each 1 held). (Source: Attached BNY Investor Disclosure)

Quicken's Data Feed Error(s)

Here’s where the problem starts:

• On June 10, Quicken downloaded a 1-for-0.6 split into my BYDDF (Class H) holding. This suggests a reverse split, which never occurred.
• On June 11, Quicken also downloaded a 3-for-1 stock split into the same BYDDF (Class H) security. While the direction is correct, the timing is wrong — the shares shouldn’t post until the payable date, July 29.
• To make matters worse, Quicken appears to be confusing BYDDY and BYDDF. The 6-for-1 ADR distribution for BYDDY, also payable on July 29, is being incorrectly applied to BYDDF (Class H), even though they’re different securities with different CUSIPs and market behavior.

Bottom Line

It looks like Quicken’s data feed is:

• Mistaking stock dividends for stock splits
• Applying the wrong effective dates
• Possibly mixing up ADR and OTC share classes, as if they’re the same security

What I’m Doing

• I’ve tested this in a copy of my Quicken file and confirmed the downloaded transactions are incorrect.
• I’ve avoided manually entering any stock split or dividend until after the July 29 payable date.
• I’ve discussed this issue with Quicken Support and was told that elevated support would investigate and try to resolve these errors. I’m hoping Quicken Support and the data provider can fix this before the July 29, 2025 payable date.

This is a known issue to Quicken. Has anyone else seen similar behavior with BYDDF or BYDDY? I’d like to compare notes or hear how you’ve handled this."

Quicken Elevated Support needs to resolve this error and, at minimum, have the courtesy to respond to this valid error.