Do I need to contact Support for this or has Quicken resolved this issue?

BryantH
BryantH Quicken Windows Subscription Member ✭✭
edited September 17 in Download, Add/Update Accounts (Windows)

For a few years now, the only way that I can download transactions from Corning Federal Credit union is using a manual import to Quicken. I also use another credit union that has the same interface, and it automatically works just fine. Has anyone else had this problem and have a solution?

After deleting the account from Quicken, I re-add it and manually download the date from CFCU to Quicken. Quicken tells me that CFCU offers a better connection method and every time I try to update the connection method, I get:

"Oops. We're having a problem. CC-501"

"We apologize for the inconvenience but we are unable to connect to the Quicken servers at this time. Do not contact Corning Federal Credit Union for assistance. They cannot fix this problem"

"Try again in a few hours" (which never works).

Help, please??

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited August 17

    Have you reviewed this Support Article? https://www.quicken.com/support/error-when-using-online-services-cc-501/

    Have you contacted Q Support, via the link at the top of this page?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

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