Quicken will not start if it is attempted while a scheduled update is in progress

Richard Otter
Richard Otter Quicken Windows Subscription Member ✭✭
edited September 20 in Download, Add/Update Accounts (Windows)

Windows 11, current patch level, Quicken classic current ver as of 2025-07-31.

My auto update of accounts is scheduled for the night, but it usually starts when I wake the computer in the morning (apparently, quicken doesn't use a windows scheduled task and won't wake the computer from sleep).
This is not a big deal. I can wait a couple of minutes.
HOWEVER, there are still many times when I forget to look at the icon tray and notice that the update is in progress and I start quicken from the start menu.
When this happens, I get the expected dialog stating that an update is in progress. OK.

THE PROBLEM IS that some part of the quicken SW is now hung. No mater how long I wait, I can not start quicken from the menu. I have to kill the still running quicken process in task manager. Then I can start quicken from the menu. Auto updates continue as usual the next day.

This behavior has ben occurring for years now, across 2 new computers and installs. When will it be fixed?
Richard Otter
Oakland CA

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Comments

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    The wait is known, and intended behavior.

    A Scheduled Update is, actually, an iteration of Q itself … and only one instance of Q can be running at any time.

    SO, there's nothing to fix re: the wait.

    Regarding the "hang", are you waiting until the Scheduled Update has completed? Or, are you saying that it isn't completing? When you do Win's Task Manager, what's showing for Quicken or BAGENT.exe?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Richard Otter
    Richard Otter Quicken Windows Subscription Member ✭✭

    I didn't make my point clear.

    Certainly one must wait for the scheduled instance to finish, but if one does not wait, the scheduled instance (I think) crashes and never finishes.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    You may want to turn off Scheduled Update for a while and manually run a One Step Update after you start Quicken in the morning (click the "Update Accounts" icon in the Accounts Sidebar title or select Tools / One Step Update).
    This is to find out the reason why your scheduled update does not complete. There should be an error message in the OSU Summary view or perhaps a 2FA prompt from a bank requiring a security PIN to be entered.

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