Unable to reconcile

RYWalser
RYWalser Quicken Windows Subscription Member
edited October 9 in Errors and Troubleshooting (Windows)

I have Quicken Classic - been using it for a couple of small businesses since the 90s. I keep the different business' accounts in separate files. This month Quicken randomly changed the "Prior Amount" shown in the reconciliation box for two accounts in two separate Quicken files, accounts that had successfully reconciled the previous month. 45 minutes with support led nowhere - The person never seemed to grasp what was happening and that randomly changing the starting balance from years ago would leave no audit trail so I eventually gave up, and made my own bogus entries (with dates and notes) to get on with my work. Sadly, I no longer trust the product. I'll keep using it since I have so much legacy data and a regular workflow and don't know of an alternative, but henceforth I'll take its information as a guesstimate rather than as fact.

Comments

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    Although it's never happened to me, for reasons unknown, some here are convinced that Quicken alters the starting balance in a register which would result in your issue. Seeing as your data file was accurate at least a month ago, I would restore a known-good backup and see if the issue(s) persists.

    The band-aid recommendation here is to go to the starting transaction in the register(s) and put a note in the Memo field as to what that starting balance is. If Quicken does alter it, you have a note as to what it should be and can restore it.

  • RYWalser
    RYWalser Quicken Windows Subscription Member

    Hey Ralph, thanks for that suggestion. I like the idea of creating a sort of audit path that way. Thanks

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @RYWalser ,
    were you able to fix the problem? Was it caused by an altered Opening Balance transaction?

    1. Are you Syncing to Mobile/Web?
      AND
    2. do you actually use the Mobile app on your smartphone or the Quicken on the Web browser-based app?


    The Sync process has been suspected of a number of weird happenings with Quicken. Could your problem be caused by Sync?
    If you answer "yes" to the 1st question and "no" to the 2nd question, turn Sync off completely. You don't need it. The Sync process should only be used in conjunction with the Quicken app for Smartphones or the Quicken on the Web browser app. It cannot be used as a replacement for backing up and restoring your Quicken data file.
    If you answer "yes" to both questions, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
    Do note that a full Sync process may take many minutes to complete.

    How to reset Sync to Cloud
    • Log out of your mobile app, then do this on your desktop / laptop:
    • Go to Edit / Preferences / Mobile and Web
    • Click the "Reset your cloud data" link and follow the instructions until it is complete.
    • Sync your desktop file to the cloud
    • Now log back into your mobile app

    How to turn off Sync to Cloud for the current data file
    • Go to Edit / Preferences / Mobile and Web
    • Change the Sync radio button and set it to OFF

This discussion has been closed.

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