Bill and Income reminders reappear after being paid or skipped

Jkeefe1
Jkeefe1 Quicken Windows Subscription Member
edited October 18 in Errors and Troubleshooting (Windows)

After paying a bill that has a reminder registered it will reappear in the account with the same due date. Skipping the redundant reminder makes it go away but it returns when switching back to the account. This has happened on monthly, quarterly, and yearly reminders in all account types (checking, savings, credit card). This behavior started after the most recent R64.25 update.

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited September 17

    Hello @Jkeefe1,

    Thanks so much for your question — I know how confusing it can be to have reminders reappear after you've already paid or skipped them. That definitely shouldn't be happening, and I’d like to help you get to the bottom of it.

    To start narrowing things down a bit, could you let me know:

    • Where is your Quicken data file stored — is it on your local hard drive, or is it located in a synced folder like OneDrive, Dropbox, or iCloud?
    • Have you tried running a file validation? You can do this by going to File > Validate & Repair File, checking the "Validate file" option, and then clicking OK.
    image.png

    If you’ve already done that, did it return any messages or errors?

    These details will help us figure out what might be contributing to the issue and how to best resolve it.

    Thank you!

    Quicken Alyssa

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