Stock quote downloads not working, causing program to freeze

biondanonima
biondanonima Quicken Windows Subscription Member
edited October 18 in Errors and Troubleshooting (Windows)

Over the past couple of days I have been unable to One-Step update one of my Quicken files (I have two, one for my accounts and one for my spouse's accounts) without the program freezing and requiring manual shutdown. The other file updates no problem. I discovered today that I could download transactions in the wonky file by going into each account and updating separately, but when I try to update stock quotes separately, the program freezes. Any known issues or fixes?

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @biondanonima,

    Thanks for reaching out to tell us about this issue!

    To better assist you, could you please provide the following details?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
    • When this issue first started occurring, had you restored a backup?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

    Your answers will help us diagnose the issue more effectively.

    Looking forward to your response!

    Quicken Alyssa

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