Quick Pay: Puget Sound Energy: "Could not initiate payment on biller website via Service Provider."

rxyquicka · September 16

Tuesday 2025-09-16 at 01:30 PDT

Quick Pay: Puget Sound Energy ( PSE ): "Could not initiate payment on biller website via Service Provider."

I unsuccessfully attempted Quick Paying Puget Sound Energy ( PSE ) multiple times beginning at 23:53 PDT on 2025-09-15 Monday. When I attempted to Quick Pay my PSE bill beginning about an hour and a half ago, Quicken displayed the Quicken dialog box with the following text.

Dialog box:

"Quicken

Could not initiate payment on biller website via Service Provider.
Additional information: Bill Pay Service Provider did not respond to Review Payment request.

Log in to the biller website with a browser to make this payment.

Button: OK"

Here is the screenshot of the dialog box:.

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Quick Pay Puget Sound Energy ( PSE ) Could not initiate payment on biller website via Service Provider on 2025 0915 at 2353 Redacted Screenshot 2025-09-15 235354.png

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The last time that I successfully used Quick Pay to pay PSE happened on 2025-08-15 at 18:56.

Quicken Classic Premier Version R63.21 Build 27.1.63.21 Windows 11 Enterprise

[Note: My laptop computer has Windows 11 Pro on it.]

.

Quicken Alyssa · September 16

Hello @rxyquicka,

Thank you for reporting this issue and providing so many details!

Based on the message you are receiving, it appears the issue lies with the Bill Pay Service Provider. The issue will need to be reported to the service provider. In order to do that, you will need to contact Quicken Support directly.

The Quicken Support phone number can be found through this link. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday. Chat support is available as well if that works better for you.

I apologize that I could not be of more assistance from this platform!

Thank you!

rxyquicka · September 24

Wednesday 2025-09-24 at 07:20 PDT

I contacted support and had an online chat in the morning of Tuesday 2025-09-17.

The support person eventually wrote: "There are two systems now, we are in the middle of a service migration, the only one I have access to shows that it is deactivated, but in the new one it shows that it is active, so what you can do is delete the biller and then add it again, but as I mentioned before, due to the changes and system migration that is taking place, it may not be active until within 1 month."

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Quicken Alyssa · September 24

Hello @rxyquicka,

Thank you for following up!

I have sent you a direct message. Please navigate to your inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!

rxyquicka · October 17

Friday 2025-10-17 at 14:46 PDT

Quicken Alyssa, thank you for the reply. I just replied to your email.

Since then, I updated the Quicken software, which required me to switch to the new Quicken billing/payment system. Because of this change, Quicken did not display an error message when I paid PSE several days ago. However, there may be a new problem, which I will probably post about.

Updated

From:

Quicken Classic Premier Version R63.21 Build 27.1.63.21 Windows 11 Enterprise

[Note: My laptop computer has Windows 11 Pro on it.]

To:

Quicken Classic Premier Version R64.30 Build 27.1.64.30 Windows 11 Enterprise

[Note: My laptop computer has Windows 11 Pro on it.]

.

Quicken Alyssa · October 19

Hello @rxyquicka,

Thank you for following up and providing that update.

Happy to help if you need it. Thank you for starting new threads for new issues, it helps keep the Community organized.

Thanks again.

Quick Pay: Puget Sound Energy: "Could not initiate payment on biller website via Service Provider."

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