Fidelity accounts still providing a CC-501 error

W E
W E Quicken Windows Subscription Member ✭✭
edited November 13 in Errors and Troubleshooting (Windows)

Quicken Classic Premier version R64.30 Build 27164.30

This download has not worked for sometime starting with the cash account change. Is a correction or solution in the works?

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  • W E
    W E Quicken Windows Subscription Member ✭✭

    This is on Windows

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @W E,

    Thank you for sharing your experience. I went ahead and moved your post to a Windows category for you.

    After reviewing your account internally, I am not seeing the CC-501 error that you are reporting. Although that does not mean you wouldn't see it on your end. Sometimes the CC-501 can kind of act like a catch-all type of error, and we will just need to determine what is causing it.

    Given that you have been receiving this error for more than 24hours, you should contact Quicken Support directly so they can investigate the cause and escalate if needed.

    Thank you!

    Quicken Alyssa

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  • es114
    es114 Quicken Windows Subscription Member ✭✭
    edited October 13

    I can sign in to Fidelity directly but not through Quicken OSU.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited October 13

    Hello @es114,

    Thank you for sharing. I am happy to help.

    After reviewing your account internally, I am not seeing the CC-501 error that you are reporting. Although that does not mean you wouldn't see it on your end. Sometimes the CC-501 can kind of act like a catch-all type of error, and we will just need to determine what is causing it. Please follow the steps in the linked article.

    As stated in the article, if you have been receiving this error for more than 24hours, you should contact Quicken Support directly so they can investigate the cause and escalate if needed.

    Thank you!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

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