When will the list of online billers be updated?
I still cannot reconnect to Erie Insurance, PEPCO, and SunRun.
The billers I was able to reconnect to, Washington Gas and Washington Suburban Sanitary Commission, have been pending for weeks.
Answers
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Hello @Michael Rosen,
Thank you for sharing your experience.
To answer your question about the list of billers being updated, while it is possible that billers could be added as time goes on, there is no guarantee that any of the billers that are currently unavailable will ever be available.
I can confirm that Erie Insurance, PEPCO, and SunRun are currently not supported. I can also confirm that Washington Gas and Washington Suburban Sanitary Commission are supported billers and should not be getting stuck in a pending state, like you have described.
One thing you can try is going to the Bills & Income tab, clicking the gear icon on the right, and selecting Review and Repair from the menu options.
Once there, select Review and Repair Online Billers.
If that does not resolve the issue, you will need to contact Quicken Support directly, as further investigation and possible escalation will be needed to determine what is going wrong with those billers.
Hope this helps!
Quicken Alyssa
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