Online Payee Corrupted

kiawahdon
kiawahdon Quicken Windows Subscription Member ✭✭
edited November 16 in Paying Bills, Online Billers & Reminders (Windows)

When I selected an Online payee for the bank to make a payment, it showed a prior payment to this payee in the payment amount column that I couldn't change after many different attempts. My only recourse was to set up the payee again with a slightly altered name in order to have a clean amount area to enter the payment. The "old" payee is obviously corrupted as it still appears on the drop-down payee list when I get ready to make a payment-even though I deleted the old name from the online payee list. Any ideas? TIA

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @kiawahdon,

    Thank you for providing those details and sharing your experience.

    Sounds like it is getting stuck somewhere if you have already deleted it and it still appears.

    Let's start out by validating your Quicken file to see if that will clear it out.

    To do this:

    1. Go to File.
    2. Select Validate and Repair file… Validate and Repair 2.png
    3. Check the first box for Validate file.
    4. Click Ok.

    Once that is done, check to see if it's still there, and let me know how it goes.

    Thank you!

    Quicken Alyssa

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