one step update changing amounts.

rdlu_1
rdlu_1 Quicken Windows Subscription Member ✭✭
edited November 20 in Errors and Troubleshooting (Windows)

When I run one step update it changes my pension amount. It changes my SS deposit to zero. One credit card goes to zero, the other that i use shows an amount from over a month ago. Does it everytime I run the update.

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Which financial institution, as known in Q, holds that pension account and what's your download method into the account.

    Do TOOLS, Account List for this info.

    Same questions re: the credit card account.

    Also, at HELP, About Quicken, what shows as your Q product (below the meaningless word "classic") and your Subscription Valid until date?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • rdlu_1
    rdlu_1 Quicken Windows Subscription Member ✭✭

    The credit cards are American Express which will always show up as $0.00 when I run update. Bank America which has an amount from several weeks ago, and SS. which goes back to $0.00. To correct I can go to my original input and click on it an it goes back to where it should be. For the credit cards i need to update this instance and type in the correct ammount. I had this happen once before and then it seemed to correct itself, but now is doing it again.

  • rdlu_1
    rdlu_1 Quicken Windows Subscription Member ✭✭

    I am running Quicken Classic Deluxe, on the subscription plan.

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