2FA with E*trade Not Working (QMac)

System
System Member admin
edited November 22 in Errors and Troubleshooting (Mac)
This discussion was created from comments split from: 2FA with E*trade Not Working (Two Factor Authorization with E*Trade).

Comments

  • dobbin
    dobbin Quicken Mac Subscription Member ✭✭
    edited October 16

    I've been struggling with this for ages. I'm on macOS. Same as bostonhack, brokerage doesn't need MFA works fine.

    MFA is a nightmare. Works once in a blue moon but if the moon ain't blue it asks me to login again, finds the account links them to the old accounts but will never download any transaction.

    It has driven me to try to replace quicken for years and yet I come back for more.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited October 16

    Hello @dobbin,

    Thank you for adding to this discussion, and we are happy to help!

    Have you tried the steps provided above by me and @UKR? If not, please do and follow up with the answers so we can continue to assist you with this.

    Thank you!

    Quicken Alyssa

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  • dobbin
    dobbin Quicken Mac Subscription Member ✭✭
    edited October 16

    @Quicken Alyssa , thanks for your reply.

    I've tried that years back when I first started struggling with it. If I remember correctly, that worked.

    But we don't live in that world anymore; such security exposure is a non-starter.

    If quicken can't support MFA would be great if you would remove the feature all together. The time I've wasted trying to the MFA process is the most frustrating part here.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @dobbin,

    Thank you for following up, and I can totally understand where you are coming from.

    After reviewing your account internally, I can see the CC-503 issue you were having, but your latest attempts to update those E*trade appear successful. Are you still having this issue today?

    If so, please describe the steps you take to get the CC-503 error. Also, please check out the Support Article for this error.

    Looking forward to your response.

    Quicken Alyssa

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  • dobbin
    dobbin Quicken Mac Subscription Member ✭✭
    edited October 20

    Hi, thanks for following up, the issue has always been consistent. The login process with MFA works fine, next I'm asked to link the accounts to the matching account which I do, it is at this point where the app is trying to download new transactions where things go south.

    To recap connecting fine, download broken.

    [Edited-Readability]

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @dobbin,

    Thank you for the clarification and additional details.

    It sounds like you are experiencig missing transactions. Please take a look at this Support Article and follow the steps and suggestions therein. If the steps do not resolve the issue, please contact Quicken Support directly for furher assistance. They will be able to take a look at your log files, determine the root cause, and escalate if needed.

    Thank you!

    Quicken Alyssa

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  • dobbin
    dobbin Quicken Mac Subscription Member ✭✭

    unfortunately it isn't missing transactions. after the login is successful and the accounts are linked again, it goes back to failed login.

  • dobbin
    dobbin Quicken Mac Subscription Member ✭✭

    what's seems to be the issue is that after the first login, the one that links all accounts the system tries to login again, to download transactions, this of course fails because you need to input MFA again

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello again @dobbin,

    Thank you for following up.

    Please contact Quicken Support directly so they can dig deeper into this issue and help determine the root cause. They can also get an escalation going if needed.

    Thanks again!

    Quicken Alyssa

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  • dobbin
    dobbin Quicken Mac Subscription Member ✭✭

    Thanks Alyssa tried to that in the past. They weren't interested.

This discussion has been closed.

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