Chase Bank account update going into the wrong account

Udaya
Udaya Quicken Windows Subscription Member
edited November 29 in Errors and Troubleshooting (Windows)

I have been a user of Quicken for over 30 years. It had worked well for most part, but I have an annoying new problem. I have two Chase Bank credit cards with one being the card I use for daily expenses - other has zero balance. All of a sudden my regular card stopped updating and my transactions appear in the download for the other card which has a different number. I heard that Chase bank changed their verification protocol that seem to create problems for some users. How do I get this corrected?

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  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭

    Chase change to Express Web Connect + months ago and no other changes have happened since.

    If the transactions are actually going to the wrong account I would deactivate both accounts and then use Ctrl+A to reauthorize them making sure that at the dialog that shows the accounts, you link the online accounts to the correct ones in your Quicken data file.

    If you just not getting transactions in the register, I would first try going to the Account Details → Online Services tab and doing a Reset on that account (this will also have you log into Chase and authorized them).

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