OL-301 A error Truist

lwv
lwv Quicken Windows Subscription Member
edited December 3 in Errors and Troubleshooting (Windows)

I am getting ol301-a errors using Bill Pay on a Truist account. I've been using Bill Pay for the same Internet provider for years without any issues. For the last two times, the OL-301 A error appears. The information in Quicken is exactly like the information at Truist Bank Online. I go online to Truist Bank, and the bill pay works without any issues. I called Quicken and they pointed a finger at Truist. Of course, if you call Truist, they point a finger at Quicken.

How do you get this to the proper management level for a fix?

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited November 3

    Hello @lwv,

    Thank you for reporting the issue you are having. I am happy to help.

    @lwv,

    The OL-301 error occurs when there is an issue connecting to the financial institution while using Direct Connect. The situation may ultimately require the financial institution to implement a solution.

    Also, you may be able to log in to the bank's website successfully and still receive this error in Quicken. This is because the error is typically caused by an issue on the bank's servers that Quicken uses to download transactions.

    Please check out our Support Article for this issue, and follow the steps/suggestions therein.

    Hope this helps!

    Quicken Alyssa

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