Why am I unable to link Quicken to my business checking account?

Robert Ball
Robert Ball Quicken Windows Subscription Member
in Download, Add/Update Accounts (Windows)

I want to download checking account transactions from my checking account. I have done this often over several years. Now, the account is not syncing with Quicken. I am able to do online banking and my bank says the problem is within Quicken. How do I correct this?

Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Please provide more details.
    • What edition level (Starter Edition, Deluxe, etc.), year/version and release of Quicken (R xx.xx or R x.x.x) are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release. You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
    • US, Canadian or other international version of Quicken?
    • Is your subscription still active? Or is it expired?
    • What version of Windows or Mac OS are you using?
    • What error codes, error messages, symptoms do you get?
    • What bank(s) are you having issues with?
    • What account types (checking, savings, etc.) are you having issues with?
    • How frequently do you download using One Step Update or "Update Now"?
    • Does this problem occur when you run One Step Update (Mac: update all accounts) from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
    • What have you tried so far to resolve the issue?

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