Paypal can't be activated as subscription payment method for Quicken Classic (Mac) subscription

dvoeks
dvoeks Member ✭✭✭

When attempting to update the payment method for my annual Quicken Classic (Mac) subscription, I access the "Quicken: My Account" panel (by clicking on the Q icon in the application title bar), then select "Payments". I then click the "Update payment" link next to the current default payment method (which is a credit card). The "Set Up Payment" window appears, and it includes two tabs: "Card" and "PayPal". I select the "PayPal" tab, and then click the yellow "Pay with PayPal" button. This launches a PayPal authentication dialog where I enter my PayPal username and password. After entering the PayPal username and password, there is a "captcha" presented that requires the user to either move a slider to a certain position or to enter a sequence of numbers correctly. This is where the process fails - either approach to the "captcha" fails to advance the authentication process (a correct slider position does not work, nor does entering a correct sequence of numbers). Performing the captcha correctly simply results in the captcha reappearing immediately afterward, in a permanent loop.

[Edited-Readability]

Comments

  • dvoeks
    dvoeks Member ✭✭✭

    This is Quicken Classic Mac Version 8.3.2 (Build 803.58902.100)

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @dvoeks,

    Thank you for sharing your experience.

    Please contact Quicken Support directly for assistance with updating your payment method, as we do not assist with this from the Community.

    Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance!

    Quicken Alyssa

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