FDP-109 PayPal

System
System Member admin
edited October 22 in Errors and Troubleshooting (Mac)

This discussion was created from comments split from:

Anyone having problems adding/linking Paypal Credit account access (Win 11).

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Comments

  • mryan69
    mryan69 Member ✭✭✭
    edited October 22

    I'm using the Mac version of Quicken not Windows, and getting the FDP-109 error with Paypal Credit (Synchrony).

    I worked with a team at Quicken in the past to solve an issue that was refusing to download transactions, and they were very helpful. But then a couple months ago, things broke again. Trying to re-add the account is impossible.

    [Removed-Speculation]

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @mryan69,

    Thank you for sharing your experience. I am unsure if your issue is the same as what the others are experiencing, as you are getting a different error than the rest, so I moved your post into a separate thread for now.

    I reviewed your account internally and can confirm what you are describing, as I also see the FDP-109 on our end. This error usually occurs when your financial institution requires you to change your password. Some financial institutions require their users to change their passwords after a certain number of days or require a password change when suspicious activity is detected.

    Please check out this Support Article and follow the steps therein.

    Let me know how it goes!

    Quicken Alyssa

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  • mryan69
    mryan69 Member ✭✭✭

    Been awhile since I logged back in, so didn't see your response until now, @Quicken Alyssa.

    When I sign directly into the PayPal site, I get no notification asking me to change my password. I'm able to use the PayPal website and PayPal App without issues.

    But to try your suggestion, I went ahead and changed my password on PayPal just now.

    When I reconfigured my normal PayPal account in Quicken with the new password, it linked just fine. When I tried to re-add my non-working Paypal Credit account in Quicken with the new password…same FDP-109.

    So sadly, that error does not seem to reflect the issue.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @mryan69,

    Thank you for trying the suggested steps and following up with more information.

    It sounds like you are experiencing the same issue as the other users in the original Windows thread, only in your case, on Mac, you are receiving the FDP-109.

    Please go to Help>Report a problem>Send to Quicken, from within your software.

    help report a problem mac.png

    This will send over your log files. Let me know once you have done this, and I will add you to the existing ticket.

    Thank you!

    (CTP-14865)

    Quicken Alyssa

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  • mryan69
    mryan69 Member ✭✭✭

    @Quicken Alyssa - Report sent from the Mac. Thanks.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @mryan69 ,

    Thank you for the update!

    I have added those to the ticket!

    Quicken Alyssa

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