11/10/2025 - Wright-Patt Credit Union CC-501 Error [Edited]

Don32@
Don32@ Member ✭✭✭
edited November 12 in Errors and Troubleshooting (Windows)

I tried to fix this error by resetting online accounts and re-authenticating to WPCU, and it didn't work - I tried deactivating and reactivating and still getting this error. Quicken Classic R64.35 Build 27.1.64.35 on Windows 11 Pro. Thanks!

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Don32@,

    Thank you for sharing your experience.

    Please review this Support Article for the CC-505 error. To clarify, the 505 error is Windows-related, and the 105 would be Mac; I just didn't want you to be confused about that.

    Follow the steps in the article, and if you are still getting this error, please contact Quicken Support directly for further assistance.

    Thank you.

    Quicken Alyssa

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  • birdfloyd
    birdfloyd Quicken Windows Other Member ✭✭
    edited November 10
    https://community.quicken.com/discussion/comment/20521024#Comment_20521024

    Maybe original poster meant 501. This is what I am getting trying to connect to Wright Patt

    Screenshot 2025-11-10 124117.png
  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @birdfloyd,

    Thank you for adding to this discussion.

    CC-501 can be caused by a block on the bank's end. Please review this Support Article. If you experience this issue for more than 24hours, please contact Quicken Support directly, as further investigation and escalation may be needed.

    Thank you!

    Quicken Alyssa

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  • birdfloyd
    birdfloyd Quicken Windows Other Member ✭✭
    https://community.quicken.com/discussion/comment/20521067#Comment_20521067

    Thanks for the info. Looks like Wright Patt just updated their website. I am guessing some stuff in the background need to be ironed out. I will give it a couple days then try again.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @birdfloyd,

    Thank you for updating the thread to let us know about the bank's website.

    Do reach out if you are still getting the error after a couple of days.

    Thank you!

    Quicken Alyssa

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  • Don Hutchinson
    Don Hutchinson Member ✭✭

    Been having the same problem for several days. I guess I will give it a while longer.

  • Don32@
    Don32@ Member ✭✭✭

    I spoke with Customer Support today and it is a Quicken issue. Quicken is having problems connecting with a number of institutions. My last upload was 11/3. I was told to give it a week. My issue is I deactivated my account so I can't check if it is working until I cam reactivate my accounts.d

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Don32@,

    Thank you for following up and letting me know that you had contacted support. The Known Issue for CC-501 does not apply to this particular financial institution.

    I have sent you a direct message. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

    image.png

    @Don Hutchinson,

    Thank you for adding to this discussion.

    If you are still experiencing this issue, please contact Quicken Support directly for further assistance.

    Thank you.

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Don Hutchinson
    Don Hutchinson Member ✭✭

    Working now. Thanks

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @Don Hutchinson,

    Thank you for the update! Glad to hear it is now working for you.

    If you need more help, don't hesitate to reach out.

    Thanks again.

    Quicken Alyssa

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