Issue with downloaded transactions after update to 65.17

Greg Brown
Greg Brown Quicken Windows Subscription Member ✭✭✭✭
edited November 26 in Download, Add/Update Accounts (Windows)

I just updated to release 65.17 and noticed this issue. First it is taking between 5 and 6 seconds to accept 1 downloaded transaction. In the images below, you can see in the bottom image, the item for 25.67 is "Accepted" yet it doesn't have the Cleared status in the register and the "Finish Later" button should say "Done".

image.png image.png

Actually everything is taking longer with this new release. It's taking 5 or 6 seconds to change to a different account register…

Quicken Classic - R65.17, Windows 11 PRO current on updates

My data file is NOT being synced nor backed up.

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Greg Brown,

    Thank you for sharing your experience.

    I do have some follow-up questions for you.

    • Where is your data file located?
    • Is your file being synced/backed up by any third-party services like iCloud, OneDrive, or Carbonite?
    • Have you tried exiting Quicken and reopening it?
      • You would do this by going to File>Exit, and then reopening it using the icon on your desktop.
    • Have you tried restarting your computer?
      • If not, this is a good step to try.

    If you are fairly certain this has something to do with the latest update, we can test that theory by rolling you back to the previous version. Use this Support Article to access downloads for the previous versions. Currently, you are on 65.17, so you could go back to 65.15 or 64.30.

    Once you are back in an older version, see if you are still experiencing the slowness.

    Let me know how it goes.

    Quicken Alyssa

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  • Greg Brown
    Greg Brown Quicken Windows Subscription Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20524416#Comment_20524416

    My data file is NOT being synced nor backed up.

    Not sure why I would need to rollback to a previous version. Seems to me that support could do that. Has anybody else upgraded to release 65.17 and noticed a significant slowdown?

    Quicken Classic - R65.17, Windows 11 PRO current on updates

    My data file is NOT being synced nor backed up.

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    No, I am not experiencing any latency with the update. Something must have gone wrong with your update. Instead of going back to a previous update, I would try rebooting your PC and reinstalling the current release.

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