LPL now updating one mutual fund.

tolich · November 30

I have an account with LPL that has two mutual funds. When I update, it only shows one mutual fund. I tried removing the account and reinstalling it and it did the same thing. I tried adding the mutual fund to the account manually and as soon as I update, it removes that fund again.

Anyone have any thoughts? Windows 10, Quicken Classic.

Quicken Alyssa · November 30

Hello @tolich,

Thank you for sharing your experience.

I saw you posted in another thread that the issue had been resolved by uninstalling and reinstalling. Is this part of this issue still needing to be fixed, or was it resolved as well?

If still unresolved, please answer some follow-up questions.

You said, when you update, it only shows one mutual fund.
- Where are you seeing this?
You said you tried removing and reinstalling the account.
- Does that mean you deleted the account and re-added it?
- Or did you deactivate it and then try to reactivate?
How long has this issue been happening?
Were you able to successfully download this account in Quicken in the past?
Are you the owner of both mutual funds, or are you an authorized user on one of them?
Where is your data file located?
Is your file being synced/backed up by any third-party services like OneDrive, Carbonite, or Dropbox?

Looking forward to your response.

tolich · November 30

I'll try to answer in the order you asked:

I believe this issue has been ongoing and unrelated to the update.

In Quicken, under that account number, it only shows one mutual fund but when I go to LPL site, I show that there are actually two accounts. The amount I'm short in Quicken is exactly the amount that equals the mutual fund on the LPL site. I have used both the web connect as well as going directly to the LPL site and downloading the QFX file.

I tried both, deleting and deactivating the account. Neither worked. I also tried validating my data as well as rebuilding investment lots. None were effective.

I've been chasing shorts in Quicken vs LPL for quite some time and I'm finally down to just this one. I think it's been some time since this worked but that's speculation.

I don't think that I've ever successfully downloaded the second mutual fund. The account didn't show in the security list, I added it manually and then added it to the LPL account, but when I did a web connect update, it wiped that mutual fund out.

I am the owner and I am authorized.

Data is located on a separate hard drive from my computer.

I do not use any third-party services.

Just a final note: LPL list this as a non-LPL account and warns that data could be a day behind. Having said that, I have 3 other non-LPL accounts that all update cleanly. In total, I have 10 accounts and 9 all update correctly. Just this one is a bother. I can live with this inaccuracy if it means I can keep downloading the other 9. It only slightly changes my net worth reports. Hope that make sense.

Thanks for your help, Alyssa.

Quicken Alyssa · November 30

@tolich,

Thank you for following up with that detailed response.

I think the first thing to check would be whether or not LPL is sending this account over to Quicken. In order to do that, we would need to take a look at your log files. You can submit the log files by going to Help>Report a problem>Send to Quicken, from within your Quicken software.

Once you have those submitted, you should contact Quicken Support directly, so they can further investigate and process an escalation if needed. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available 7 days a week, 5:00 am PT to 5:00 pm PT.

Thank you.

LPL now updating one mutual fund.

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