R65.17 completely destroyed application

Steve Lyskawa
Steve Lyskawa Quicken Windows Subscription Member
edited November 30 in Installing and Updating (Windows)

Running on Windows 11 and Quicken Classic Starter was working properly before I started it today. It told me an update was available, and I installed it. Once the new application was installed, it went through the verify option and said the QDF file was corrupt and to restore from backup from the file menu. The problem is, there is no restore from backup on the file menu if you do not have a file open. The options are new, open, find, and validate. Validate just gives the error message again.

I tried uninstalling and downloading a new version. Same exact results. Submitted a support ticket. Tried calling, and support is closed. Created a new file, and I am able to get the full file menu. Tried restoring from backup, but it fails the validation

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Steve Lyskawa,

    Thank you for sharing your experience with us.

    Quicken phone support is closed on weekends, but chat support is open until 5:00 PM PST today. Here is a link to Quicken Support if you want to go that route.

    To test whether or not this issue is being caused by the latest update, we can try rolling you back to a previous version and see if it resolves this. Here are patches to previous releases. You will choose a patch, I think 64.30 would be a good one to try. Download and install it. Try opening your data file and/or backup files and see if you are still seeing the same issues.

    Let me know how it goes.

    Quicken Alyssa

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  • dnardozzi
    dnardozzi Quicken Windows Subscription Member ✭✭✭

    …same problem

  • dnardozzi
    dnardozzi Quicken Windows Subscription Member ✭✭✭

    I went back to R64.30 and everything works.

  • jr_ece
    jr_ece Quicken Windows Subscription Member ✭✭✭✭

    I always close Quicken when I want to update, download the patch manually, and install it. A number of users have reported this method as superior over the years. It seems to resolve some of the issues noted above.

    https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/

    Not completely sure if this could also be impacting the backup / restore issue. Maybe try and reboot the PC to see if that allows for restoring.

    I am successfully running R65.15 and not aware of any significant issues. I have seen the one reported change that R65.17 is supposed to fix, that is duplicate download entries. I attempted to go to R65.17 and run into a weird money market fund cash issue that is probably resolvable but I don't currently have time to trouble shoot so reinstalled the previously downloaded R65.15 (I keep the patch updates for this reason), and then restored from the last R65.15 backup (I also keep daily automatic backups). Fully restored and no significant issues at R65.15.

    You can also get to some of the older patches.

    https://www.quicken.com/support/reinstalling-and-patching-your-quicken-subscription-version-after-your-membership-has/#section-windows-4

    Quicken Classic Premier (US) Subscription: R65.15 on Windows 11 Pro

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    @jr_ece,

    Thank you for adding to this discussion with helpful tips for other users.

    @dnardozzi,

    Happy to hear you have gotten everything back in working order!

    @Steve Lyskawa,

    Were you able to find a resolution as well?

    Thank you!

    Quicken Alyssa

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